Helen’s Story

During their monthly call, Helen communicated to the ChartSpan clinician that she was very confused and unable to report her date of birth or where she lived. She complained of high blood pressure, dizziness, and chest pain. She recalled that she may have overdosed on medication. With triage protocol enacted, Helen agreed for ChartSpan to call EMS on her behalf, as well as her mother who was on her emergency contact list. The ChartSpan clinician remained on the line with her as she sat near the front door until EMS arrived for treatment. Once the paramedic arrived, ChartSpan provided a verbal report to him with details.